Step
1
If you have any technical problem running StatsDirect then please first try the
following:
-
Make sure that you are logged onto your computer with Administrator privileges;
if you are attached to a network then please ask your network manager about this.
- Uninstall StatsDirect using the Add/Remove Programs or Programs and Features option in Windows Control Panel.
-
Go to the update page and then download the installation file called StatsDirectSetup.exe
and save this to a local folder.
- Run this file to (re-)install the software.
-
If the problem persists then please install the latest service pack
for your version of Windows.Please note that once the free 10 day trial of StatsDirect has expired on a computer,
you require a licence key to run the version that is installed or any subsequent
re-installation.
Step
2
If you have a technical query then please check the FAQ to see if the answer is
there.
Step
3
If your support question is not answered by any of the above then please email support@statsdirect.com.
In your email please state:
- The version and build of Windows that you are running (go to Start - Run and enter
the command winver to find out).
- The version of Microsoft Office installed on your computer (if any).
- The version of Microsoft Internet Explorer installed on your computer (if any).
- The amount of physical memory in your computer.