Step

1

Most problems reported to us are already fixed in the current version, so start there:

  1. In StatsDirect choose Help then Check for updates, or download the current version from the Download page and install it over your copy.
  2. On a Mac, download the current zip from the Download page and replace StatsDirect in Applications.
  3. The Revisions page lists what each release fixed and added.

Step

2

The help explains every method, where it is on the menus and what its results mean, with worked examples:

  1. Help contents, with search and a keyword index.
  2. The frequently asked questions.
  3. Within StatsDirect, the help opens beside your work, and each result in a report links to its explanation.

Step

3

StatsDirect is free, and so is support: we answer as time allows. Report a problem or suggest an improvement on GitHub, or email support@statsdirect.com. Please include:

  1. The StatsDirect version, from Help then About.
  2. Your Windows or macOS version.
  3. What you did, what you expected and what happened, with any error text.
  4. If it helps, the report or a small example of the data that shows the problem, with no personal information in it.